Right of withdrawal
You can retract your contractual declaration within two weeks, without giving any reasons, in written form, e.g., letter, fax, or e-mail, or by returning the item. The time limit begins at the earliest upon receipt of this advice. Timely dispatch of the retraction or the item is sufficient for adhering to the time limit for retraction. The retraction must be addressed to: Vieler Architectural Hardware GmbH, Stenglingser Weg 65, 58642 Iserlohn, Germany by letter or by email: email@example.com
Customer advice regarding returns.
The following applies in relation to consumers for the purposes of article 13 of the German Civil Code (BGB):
Right of retraction You can retract your contractual declaration within two weeks, without giving any reasons, in written form (e.g., letter, fax or e-mail) or - if the item is handed over to you before the time limit expires - by returning the item. The time limit begins upon receipt of this advice in written form but not before the goods are taken in by the recipient (not before the first partial delivery has been received, in the case that there is a recurring delivery of similar goods), nor before fulfilling our duties of information according to article 312c, clause 2 of the BGB (German Civil Code) in connection with article 1, clauses 1, 2 and 4 of BGB InfoV as well as our duties according to article 312e, clause 1, line 1 of the BGB in connection with article 3 of BGB InfoV. Timely dispatch of the retraction or the item is sufficient for adhering to the time limit for retraction. The retraction must be addressed to:
Vieler Architectural Hardware GmbH, Stenglingser Weg 65, 58642 Iserlohn, Germany
Consequences of retraction
In the case of an effective retraction, the services that have been received by both parties must be reimbursed, and any emoluments taken (e.g. interest) must be returned where applicable. If you cannot reimburse the received service entirely or partially or only in a deteriorated condition, then you must pay us compensation in this respect where applicable. In the case that items are handed over, this does not apply if the item´s deterioration is exclusively attributable to its inspection, in a similar manner to that which would have been possible for you in the store. For the rest, you can avoid the obligation to pay compensation for deterioration occurring through use of the item as directed, by not making use of the item as your property and by refraining from everything that adversely affects its value. Items that are suitable for parcel delivery are to be sent back at our risk. You have to bear the cost of the return if the delivered goods correspond to those ordered and if the price of the item to be sent back does not exceed an amount of € 40, or if you have not yet provided recompense or a contractually agreed part payment in the case that the item has a higher price at the time of the recall. The return is free of charge for you otherwise. Items that are unsuitable for parcel delivery will be collected from you. Obligations for the reimbursement of payments must be fulfilled within 30 days. The time limit for you begins when your declaration of retraction or the item is dispatched; it begins for us when this is received.
The following applies for other customers who are not consumers for the purposes of article 13 of the BGB:
The customer has the right to send back the delivered goods to the contractor within 14 days, without substantiation. The day of receipt by the contractor is decisive for complying with the time limit. In the case of culpable damage, reduced value or destruction of the goods, we reserve the right to make appropriate claims for compensation. The return of the goods takes place at the customer´s cost and risk.