Terms and Conditions

General terms and conditions
1. Scope of application
The following delivery and payment conditions form integral parts of our products/services, order confirmations and delivery services. Additional agreements require confirmation by us in writing. These conditions apply without reservation on the purchaser accepting our order confirmation. Any opposing or different conditions on the part of the purchaser will not apply.

2. Products/Services
Our products and services are subject to amendment. A contract only comes into effect on written confirmation.

3. Contents of the contract
The delivery and payment conditions form integral parts of each contract concluded with us. To be effective, all agreements must be in writing.

4. Choice of applicable law
German law applies exclusively.

5. Reservation of ownership
The goods remain the property of the vendor until complete payment has been made.

6. Payment
Payment of the goods takes place inclusive of sales tax, either by advance payment, paypal. The minimum order total is € 0.00.

7. Guarantee
Within the scope of the statutory provisions, the vendor guarantees that deliveries and services are free of flaws and errors (in terms of guarantee provisions). The purchaser must promptly examine the delivered goods for discrepancies in quantity and defects. In relation to quantity discrepancies and defects for deliveries and without prejudice, the purchaser is under the statutory duty to immediately inspect the goods, to reject the goods and to notify the vendor in writing within a short period. For obvious defects a period of 10 working days is given, starting with the delivery or collection of goods from the factory. For legitimate complaints we offer the choice of replacement or repair. In case of a failure to provide a replacement or repair defective goods, the purchaser can, by his choice, demand a reduction in the payment or cancellation of the contract. In any case the opportunity must be given to us to ascertain the defects related to the complaint. At our request, rejected goods are to be immediately returned to us. No warranty is provided if the purchaser fails to meet these commitments or does not follow instructions for treating and handling our products which are issued by us or does not follow instructions resulting from normal technical knowledge or makes changes to the product. Excluded from the warranty is damage due to normal wear and tear and damage through improper treatment or improper repairs. All written and oral statements concerning the suitability and application of our products are made to the best of our knowledge. These are however based on rules of thumb which are not as assured. Moreover, the purchaser has the obligation to satisfy himself of the suitability of the products for their intended use through own examination/testing.

8. Right of withdrawal
You can retract your contractual declaration within two weeks, without giving any reasons, in written form, e.g., letter, fax, or e-mail, or by returning the item. The time limit begins at the earliest upon receipt of this advice. Timely dispatch of the retraction or the item is sufficient for adhering to the time limit for retraction. The retraction must be addressed to: Vieler International GmbH & Co. KG, Breslauer Str. 34, 58642 Iserlohn, Germany by letter or by email: kontakt@vielershop.de

Returns
Customer advice regarding returns.
The following applies in relation to consumers for the purposes of article 13 of the German Civil Code (BGB):
Right of retraction 
You can retract your contractual declaration within two weeks, without giving any reasons, in written form (e.g., letter, fax or e-mail) or - if the item is handed over to you before the time limit expires - by returning the item. The time limit begins upon receipt of this advice in written form but not before the goods are taken in by the recipient (not before the first partial delivery has been received, in the case that there is a recurring delivery of similar goods), nor before fulfilling our duties of information according to article 312c, clause 2 of the BGB (German Civil Code) in connection with article 1, clauses 1, 2 and 4 of BGB InfoV as well as our duties according to article 312e, clause 1, line 1 of the BGB in connection with article 3 of BGB InfoV. Timely dispatch of the retraction or the item is sufficient for adhering to the time limit for retraction. The retraction must be addressed to:

Vieler International GmbH & Co. KG, Breslauer Str. 34, 58642 Iserlohn, Germany
Consequences of retraction 

In the case of an effective retraction, the services that have been received by both parties must be reimbursed, and any emoluments taken (e.g. interest) must be returned where applicable. If you cannot reimburse the received service entirely or partially or only in a deteriorated condition, then you must pay us compensation in this respect where applicable. In the case that items are handed over, this does not apply if the item´s deterioration is exclusively attributable to its inspection, in a similar manner to that which would have been possible for you in the store. For the rest, you can avoid the obligation to pay compensation for deterioration occurring through use of the item as directed, by not making use of the item as your property and by refraining from everything that adversely affects its value. Items that are suitable for parcel delivery are to be sent back at our risk. You have to bear the cost of the return if the delivered goods correspond to those ordered and if the price of the item to be sent back does not exceed an amount of € 40, or if you have not yet provided recompense or a contractually agreed part payment in the case that the item has a higher price at the time of the recall. The return is free of charge for you otherwise. Items that are unsuitable for parcel delivery will be collected from you. Obligations for the reimbursement of payments must be fulfilled within 30 days. The time limit for you begins when your declaration of retraction or the item is dispatched; it begins for us when this is received.

The following applies for other customers who are not consumers for the purposes of article 13 of the BGB:
The customer has the right to send back the delivered goods to the contractor within 14 days, without substantiation. The day of receipt by the contractor is decisive for complying with the time limit. In the case of culpable damage, reduced value or destruction of the goods, we reserve the right to make appropriate claims for compensation. The return of the goods takes place at the customer´s cost and risk.